Pricing and Payment Policy:

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 12/06/2012. Product prices are regularly updated as market conditions change.

No bookings will be taken or held as tentative without payment of a 25% deposit with a full payment of the tour required 7 days prior to the tour date.

Please note, valid discounts will only be accepted at time of booking. If valid discounts are presented after time of booking or after the tour, the discount will not be applied.

Acceptance payment options – Cash and Debit cards (in retail store only), Visa or MasterCard (surcharge applies for credit card payments), direct transfer (please contact our customer support centre on 1800 224 060 or send us an email to [email protected])

Customer Service Policy:

Ningaloo Whaleshark-n-Dive is committed to providing exceptional customer service and quality tours. We endeavour to make sure that all prices for tours and cruises listed on our website are true and correct.

Cancellation and Refund Policy:

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website. Please keep your proof of purchase, e.g. your receipt.

  • Cancelling your tour within 7 days prior to departure will incur 25% charge.
  • Cancelling your tour within 48 hrs will incur 50% charge.
  • Cancelling your tour 24 hrs prior or less including no shows will incur 100% of the total tour fee.

Ningaloo Whaleshark-n-Dive accept no liability for personal illness such as seasickness and no refund will be given in this instance.

All our tours are subjected to weather conditions and minimum numbers are required.

No-sighting Policy

Whale Sharks and all of the other animals that inhabit Ningaloo Reef are completely wild and are not trained, encouraged or coerced in any way to interact with passengers or crew.

Therefore they can at times be unpredictable and the location and/or duration of time taken to locate them cannot be guaranteed or predicted by Ningaloo Whaleshark-n-Dive. Some animals are seasonal and we do not guarantee that passengers will see all or in rare cases any of them.

In the unlikely event that we do have a no sighting of a whale shark, we do have a no-sighting policy in place with two options to suit most circumstances.

One of the following options may be chosen by passengers who have paid as snorkelers. Observers are not entitled to a repeat tour.

  • A free repeat tour on the next available seat which may or may not be the following day.
  • A transferable repeat voucher valid for the remainder of the current season and the following 2 full seasons. This voucher can be used by the passenger or transferred to another person of the same passenger eligible for a ticket of the same or lesser value.

Privacy Policy:

Ningaloo Whaleshark-n-Dive is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your booking experience with us.

Security Policy:

When purchasing from Ningaloo Whaleshark-n-Dive, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre on 1800 224 060 or send us an email to [email protected]